Tell us your phone (iPhone or Android) and what happened — screenshots help.
Quick answers
I paid but Premium is not on
Open the app → Menu → Restore Purchase, using the same Apple Account or Google account you paid with. Still stuck? Email us the store receipt.
Cancel my subscription
iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before it renews.
Prices look wrong
The store charges in the currency of your store account, and the exact amount appears on its confirmation screen. Spending figures inside the app use the currency you pick in Account → Currency.
Change my numbers
Menu → Your smoking data (or vape data) — how much you use, what it costs, pack size and the moments you would miss most. Your history stays.
Delete my data
Account Settings → Delete My Data erases everything on your phone. See Delete your data for server-side records.
Turn AI off
Account → Privacy → AI coaching. With it off, nothing is sent to the AI and the app uses its own written coaching.
Early access and Android testing
Want to try UrgeLock before launch? Join the early-access list and we will email you the link.
Report a bug or an idea
A number that does not add up, a screen that will not load, an action that does not finish — tell us your phone model and what you were doing. Real reports are how this app gets better.
Who we are
UrgeLock is made in India by a small independent team. Business and press: support@urgelock.com. You can also find us on Instagram @urge.lock.